FAQs

I just moved into my new house and I need a garbage can and a recycle bin, how do I get one?: If you just moved into a house that was in the builder’s name, then you can call City Hall 863-421-3600 to open an account and pay the deposit fee. After your account is open then you can call Public Works Department at 863-421-3777 to get a new garbage can and/or recycle bin. If this is a house that had a previous owner, then call the Public Works Department at 863-421-3777 to purchase a new garbage container. All recycle bins are free of charge.

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Public Works - Garbage

1. How many times a week will my household garbage be collected?: Household garbage and recyclables are collected once each week. Call the Public Works Department at 863-421-3777 for the pickup schedule for your area.

2. What should I do if my garbage was not picked up on my regularly scheduled day?: Place all garbage containers for residential service at the curb no earlier than 6 p.m. the day before service and containers must be removed from the curb to a location other than the front yard, no later than 6 a.m. the day after service. Should your garbage container be missed, call the Public Works Department at 863-421-3777.

3. Where should I put my garbage can or recycle bin when it is not my scheduled day?: The containers should be placed on the side, or at the back of the house, or inside of the garage during non-pickup days. Moving the container away from the curb does not exclude you from receiving a penalty. The container cannot be anywhere between the house and the road.

4. What will happen if I leave my garbage can out past my scheduled pickup day?: You will receive a green warning ticket on your first offense and second offense. If it is your third offense, then you will receive an orange ticket on your door and a $50 fine will be posted on your next utility bill. You will continue to receive a $50 fine for each day the container is left in front of the house.

5. What if I was cleaning out my garage and I put my container outside my garage for a brief moment and then went inside my house to get something, but I was going to be right back?: You will still receive a violation. If the container is anywhere between the house and the road on a day that is not your scheduled pickup day, you will receive a violation. Take the extra minute to move the container to the side of the house or to push it back into the garage.

6. What if a holiday falls on my scheduled pickup day?: There are announcements posted in your utility bill or on our website, which posts the holiday schedules. The general rule is that pickup days will move to the following day. For example, if your pickup day is on Monday and the holiday falls on a Monday, then your garbage will be picked up on Tuesday. Then normal Tuesday pickups will occur on Wednesday, normal Wednesday pickups will occur on Thursday, normal Thursday pickups will occur on Friday, and normal Friday pickups will occur on Saturday.

7. I just moved into my new house and I need a garbage can and a recycle bin, how do I get one?: If you just moved into a house that was in the builder’s name, then you can call City Hall 863-421-3600 to open an account and pay the deposit fee. After your account is open then you can call Public Works Department at 863-421-3777 to get a new garbage can and/or recycle bin. If this is a house that had a previous owner, then call the Public Works Department at 863-421-3777 to purchase a new garbage container. All recycle bins are free of charge.

8. I need an additional garbage can, how much does it cost?: An additional garbage can is $20.00 for the first three months then $10.00 for the last two months added on to your utility bill for the next five months after you purchase it, resulting in a total of $80.00 for each additional garbage can.

You have a few choices:

10. What if my garbage can is stolen?: If your garbage can is stolen, you will need to purchase a new one. Call the Public Works Department at 863-421-3777 to order a new can.

11. When are the City’s clean up days?: The City of Haines City has 2 clean up days per year, in spring and fall. This information is sent out in advance either on your utility bill or on the city’s website and social media.

12. I have a dumpster or commercial container at my business and I need to change the service, how do I do that?: Call the Public Works Department at 863-421-3777 to change the service.