Meet our dedicated team members

Tracy Mercer - Director

Email: Tmercer@hainescity.com 

Direct Office Phone Number: (863) 421-9972 

Internal Office Extension 5972

The Department Director is responsible for activities through project development and oversight of program design and implementation, contract management, policies and directives, budgets, goals, and objectives to ensure the integrity of City projects and processes. 

Special Projects Director Tracy Mercer came to the City of Haines City in May 2018 as Utilities Director after retiring as Director from the City of Clearwater Utilities. Tracy earned an Associate of Science in Business Administration with a Paraprofessional in Accounting from South Florida Community College; Bachelor’s degree in Organizational Business from Warner University, and a Master’s degree in Business Administration from Webster University.

Adriana Trujillo - Operations Manager

Email: ATrujillo@HainesCity.com 

Direct Office Phone Number: (863) 421-5562

Internal Office Extension: 5953

Adriana is presently the Operations Manager for the Special Projects Department. In her current role she is assisting the Department Director in managing diverse projects. She will continue collaborating with the Department Director with the daily operations of the department and in other projects as assigned.

Her experience includes managing capital improvement projects, grant management, coordinating intergovernmental projects, managing inter-jurisdictional agreements for road improvements, promoting business development opportunities, working on ordinance amendments, processing small- and large-scale land use change petitions, and organizing local and regional urban planning events. 

Adriana is a Certified Planner (AICP) and a Certified Public Manager (CPM).  Adriana has a Master’s Degree in Community and Regional Planning and a Master’s Degree in Public Administration.

Vickie Ramsier – Senior Analyst

Email: Vickie.Ramsier@HainesCity.com

Direct Office Phone Number: (863) 421-9961

Internal Office Extension: 5951

The Senior Analyst for the Special Projects Department. She is responsible for budget and CIP preparation and reporting, research, and trend data compilation and analysis. Vickie began her career with the City of Haines City in August 2019.Her responsibilities included contract management, and financial planning & reporting.  

Vickie earned her Bachelor’s Degree in Organizational Studies from Bethel University in St. Paul, Minnesota, and completed postgraduate Accounting courses at Metropolitan State University in St. Paul, Minnesota.

Marisa I. Flores - Executive Assistant

Email: MFlores@HainesCity.com 

Direct Office Phone Number: (863) 421-3300

Internal Office Extension: 5300

Missy provides administrative assistance to the director and helps her other team members when needed.  She works hand-in-hand with Utilities in Finance in the billing division with helping answering voice messages from our residents in regards to their utilities account.  She is also helping Utilities in their meter division in data entry and generating reports of meters, disconnects and turning on new services. She has great organizational skills which is a great asset to have in helping the department in so many areas for the whole department to exceed in their functionality and daily routine activities.

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