Utility Billing and Customer Service administers the City’s integrated utility billing and customer information system. The system performs monthly meter readings, billing and collection, and customer service support.
This program produces approximately 9,500 statements annually for water and wastewater services, stormwater utility, solid waste and recycling collection, and performs approximately 114,000 meter readings per year.
Ways to Pay your Utility Bill
Pay your utility bill, check your account status, and review your account history via our Online Bill Pay System.
Mail Payments To: City of Haines City Attn: Utility Billing 620 E Main Street Haines City, FL 33844 to 4222
Payments may be made in-person during normal business hours (8 a.m. until 5 p.m., Monday through Friday) at City Hall located at: 620 E Main Street Haines City, FL 33844
Drop your payments into the drop box on the left side of the City Hall double doors facing the library. Make sure to write your account number on your payment.
Call 844-399-6188 to make your Utility payment by phone via credit card during nor.
Call 888-611-9543 to make your Utility payment by phone via credit card available 24 hours per day.